Skip to main content

Customer Service

Do Dentists Hate Patient Reviews? (March 2013 Business Bite)

E-mail and Live Chat Do's and Mostly Don'ts (February 2013 Business Bite)

Are You Guilty?  (November 2012 Business Bite)

Phone Skills Can Make or Break Your Practice (July 2012 Business Bite)

Are You Hurting the Patient Experience?  (June 2012 Business Bite)

Are You or Your Staff Passive, Average, or ProActive (May 2012 Business Bite)

Senior Dental Implant Etiquette (July 2011 Business Bite)

What All Implant Doctors Want to Hear (June 2011 Business Bite)

Short Course in Apologizing (January 2011 Business Bite)

Top 10 Patient Service Mistakes (October 2010 Business Bite)

How to Keep Customers (September 2010 Business Bite)

Solve the Waiting Time Dilemma (July 2010 Business Bite)

6 Tips for Great Customer Service (June 2010 Business Bite)

"Implant Guys" Respond (March 2010 Business Bite)

Why I Left the Dental Implant Guy (February 2010 Business Bite)

News & Publications